FAQ's

We offer five different services. Direct UK, Overnight, Worldwide, Europe Direct and Refrigerated.

Our UK Direct service provides direct, same day delivery to anywhere in the UK. Once collected, our driver will drive straight to the delivery point.

The Overnight service is the economical service ideal for less urgent shipments, collection from your door for delivery anywhere in the UK the following day, you decide the delivery time.

Worldwide service provides first-rate deliveries to all major worldwide destinations, with our expert staff available for advice on shipping and customs procedures for individual countries.

Our Europe Direct service offers competitive deliveries direct to the continent, with our own drivers and fleet of vehicles. This service is often cheaper that airfreight and consolidated road freight prices.

The Refrigerated service provides rapid response for your perishable deliveries. Dual frozen and chilled compartments from -25 degrees to +25 degrees. Ideal for frozen, chilled and fresh food, pharmaceuticals, medical and healthcare goods.

The main difference would be the bespoke options and flexibility available when using a courier service. Regular postal services tend to offer generic delivery solutions, which is ideal for some deliveries but for businesses who send regular shipments, a personal service is often more suitable.

At Deadline, we provide personal account Managers who will make sure our service is aligned to your specific requirements.

Firstly, we invoice all our account holders on a monthly basis, meaning you benefit from 30 days credit. All your details are retained on our system, meaning you will not have to provide full address and contact details for every job, making the booking process fluid and seamless.

Discounts and offers are only available to account holders. Lastly, a personal account Manager who is available to deal with any queries and who will take the time to understand your individual business requirements.

We are based in the South-East, with depots in London, Uxbridge, High Wycombe, Slough and
Reading.

However, we can collect and deliver anywhere in the UK and Worldwide.

We are in the process of achieving ISO 14001 Environmental certification. We are committed to reducing our environmental impact and managing our growth responsibly.

This reduction has been achieved with the use of solar panels and LED lighting at our depots and converting to 100% renewable energy. We continue to update our fleet with low emission Euro6 vans and hybrid cars and to evaluate the development of fully EV vehicles for the future. We also use suppliers who are committed to reducing their carbon footprint whenever possible.

This service offers direct delivery, straight from the collection address to the delivery address. The goods will stay on board the same vehicle throughout the journey, with our dedicated and fully trained drivers delivering to any specific location required. Whether that be to a difficult delivery site or having to wait for a specific person to deliver to. Whatever your urgent delivery needs may be, this is the service for you.

We have bikes, small vans, short wheel base transits, long wheel base transits, Luton tail-lifts, Luton curtain siders and refrigerated transits.

For full details of vehicle dimensions and payload, please follow this link.

This service is ideal for urgent freight that needs to be delivered ASAP, for fragile goods as minimal handling is involved and for more specialist requirements for exhibitions, tenders or hospital/pharmaceutical runs.

We do offer this insurance. Our standard Goods in-transit insurance covers consignments up to the value of £10,000, with the option to increase this on request.

This service is available 365 days of the year, 24 hours a day. Our offices are open 8am-7pm, Monday to Friday; however, we have drivers working around the clock with the option to pre-book your work in for anytime of the day.

This is the economical service for less urgent freight. We collect from you and then send your goods out for delivery the following day.

We have 10.30am, 12 Noon, Standard next day and Saturday delivery options available on this service.

You have the option to add on fragile service to your delivery. This means that your freight is kept out of the conveyor system and will stay in a secure cage, meaning that there is less handling involved.

Our standard Goods in-transit cover is £10 per kilo, meaning a 10kg consignment would be insured for £100. Additional insurance cover is available at a rate of £10 per £1000 of cover required. There is no insurance cover available for fragile service or 3rd party deliveries.

A 3rd party delivery is where the freight is collected from an address that is not your account address.

Yes. The Overnight service is a multi-handling/vehicle system.

This means that it is important that your consignments are adequately packaged to be shipped in this manner. We offer a re-packing service at the cost of £5.00 per item. Just let us know at the time of the booking that you would like this service.

We can collect from your door and deliver anywhere around the world. Our team of experts, who are specialists in their field, are familiar with every aspect of international courier shipping and will provide you with the quickest and most reliable service to any destination worldwide.

DAP stands for ‘Delivery at Place’ and means any taxes or duties must be paid at delivery by the recipient, if not paid the goods will not clear customs and be returned.

DDP stands for ‘Delivered Duty Paid’ and means that the person or company sending the goods will pay any taxes or duties incurred.

A Pro Forma Invoice is a proof of the value of the goods for customs clearance. This is needed for all import/export transactions in an invoice format, stating description and value of goods along with sender details.

Tariff codes refer to a product-specific code used globally across international trade. This is in order to identify traded products to allocate correct rates of tax and duty for each product.

An EORI number is an EU registration and identification number for businesses that want to import/export goods into or out of the EU. To apply for an EORI number you will need to fill in an online form submitted to HMRC on your Government Gateway.

We provide a rapid response for all your perishable deliveries on this service with our multi-temperature vehicles.

Our vehicles have dual, frozen and chilled compartments from -25 degrees to +25 degrees.

Our payload is 750kg on our refrigerated transits.

We can provide a full log and printout available at delivery and collection, which will show the full temperature log throughout the journey.

This service is ideal for frozen, chilled and fresh foods, pharmaceuticals, medical and healthcare goods. We provide competitive day, journey and multi-drop rates.